Frequently Asked Questions

Your questions, answered

Where is GymNet available?

GymNet currently operates nation-wide in the United States. We have personal trainers available for in-person and virtual sessions. Use the city pages linked from the home page to view trainers in your city.

View Trainers

How do I verify my email address?

When you sign up, you will receive an automated email from GymNet asking you to verify your email address. Click the link in the email to navigate to the verification process.

If you don't see the email in your primary inbox, it may have been filtered into your spam folder.

If the link doesn't work or has expired, no problem! You can resend the verification from your GymNet Account Settings:

Login to GymNet > Click on your Profile circle in the top right-hand corner
Click on Account Settings
Click on the link below your email address to resend the verification email

Verifying your email address is important so that you can receive booking alerts, site updates, and more.

Account Settings

How do I make my Trainer Listing live on the site?

In order to make your listing live so that you may start to receiving bookings, please follow these steps:

Login to GymNet > Click on your Profile circle in the top right-hand corner
Click on Your Trainer Profile
Click on Edit Listing under the listing. Ensure that all required fields in the listing wizard are completed like location, pricing, and photos.
On the Photos page, click on Publish Profile.
Once you publish your profile, the GymNet team will review it and either Accept your profile or contact you if we need more information.

If you've completed the steps above and your listing is in a Pending Approval status, that means our team is reviewing your listing. It takes 24-48 hours for reviews to be completed.

Questions? Reach out to us using the Contact Us button or send an email to liz@gymnet-fitness.com.

View My Listings

What safety measures are in place?

We take the safety of our trainers and members very seriously at GymNet. All GymNet Trainers undergo identity verification and a screening process before being available for booking.

All Trainers have control over which booking requests they accept or deny. When a booking is approved, the member receives a confirmation message via email.

GymNet will soon include Trainer liability coverage through our services.

As a Trainer, how do I get paid on GymNet?

Getting paid for your sessions is easy and secure! GymNet partners with Stripe to facilitate payments and payouts on our platform. Stripe is a secure payment gateway which handles all account transactions. Banking or payment information is never stored directly on GymNet.

To set up your account to receive payments, follow the below steps:

Login to GymNet > Click on your Profile circle in the top right-hand corner
Click on Account Settings
Click on Payout details
Enter your account information to be re-directed to Stripe to complete your information.

That's it! Once you set up your payout details, you will get paid directly through Stripe to the financial institution you provided. Payments are made after a booking is complete. It may take a few business days for transactions to post to your financial institution.

Payout Details

Can Trainers control who books with them?

Yes! All Trainers have the authority to approve or deny booking requests and message with members prior, during, and after the session.

View My Booking Requests

How do I create a custom offer or package for my client?

With GymNet Custom Offers, meet your clients exactly where they are by building a custom package just for them.

Are you doing an intro class with your client? Is your client looking to schedule a bachelorette party?

Send them a custom quote in just a few clicks, and get paid faster with GymNet. Check out the video to see it in action!

Send a custom offer

How do referrals work?

As a GymNet user, you can refer a friend with your unique referral link. When someone redeems your referral, you get rewarded with 10% off of a future workout you book.

To access your referral link, follow these steps:

Click on your profile bubble > Account Settings
Select "My Referrals"
Copy or share your referral link

To redeem a referral reward:

Select a trainer and your preferred workout date and time
Click on the Reward button above the price breakdown
Select an available reward
Complete your booking with 10% off the price!

Trainer Referrals Are you a GymNet trainer? Your referrals stack up for major rewards! For each new client or trainer you refer, you earn points which can be cashed in for credits or for a gift card of your choosing. When you refer 5 trainers, you'll receive $50.

Invite A Friend

How do I route clients from my existing website domain to GymNet?

Congrats! You've worked hard to build your brand online. With GymNet, it's easy to seamlessly route your clients to your GymNet page from your website.

All you have to do is login to your domain provider and set up domain forwarding. Don't worry! We've done the research for you on how to do it. See the links below on how to set this up using some of the common domains:

What URL do I put into the forwarding settings? To find your GymNet URL, follow these steps:

Login to GymNet
Click on your Profile bubble > Profile Settings
Click on View Your Profile
Copy the URL in your browser. This is your unique booking page with all of your listings

Have questions? Contact Us for help in setting up custom domain forwarding.

How do reviews work?

Both Trainers and members have the opportunity to review each other after a session is completed. Past reviews are visible on the Trainer's profile page.

Trainers may also showcase their Google review rating on GymNet. Check out the video above to see how this works.

As a member, when am I charged for a session?

Members are charged at the time the Trainer approves the requested session. Depending on your payment method, the charge may not be reflected immediately in your financial institution.

How much does GymNet cost?

For Trainers and Gyms: GymNet provides a competitive pricing model with a monthly fee of $29 to run your business on GymNet.

What's behind this fee? Great question!

For just $19 per month, trainers get the following valuable tools all in one application that helps them run their business and increase revenue:

Automatic calendar sync to eliminate double bookings
Real-time, built-in, automated video for online workout sessions
Reporting dashboard showing revenue over time and booking details
Google Reviews integration
Message attachments with clients to manage consent forms, track progress, and share results
Custom domain support to easily send clients to your booking page
Secure, automated payments directly to your financial institution through our partner, Stripe
Annual delivery of 1099 forms to support easy tax filing
Unlimited listings to support the many ways you help your clients, from one-time pop-up events, asynchronous online support, virtual training, and hourly bookings

Say goodbye to multiple apps that make running your business fragmented and more complicated for your clients. With GymNet, create a delightful experience for your clients and save time so you can grow your client base!

For Clients: Anyone can join the GymNet platform, free of charge. There's no monthly subscription.

For each transaction, GymNet charges a small service fee similar to other marketplaces like Airbnb and Uber.

What types of workouts does GymNet have?

All types of workouts and specialties are available on GymNet!

Use the quicklinks on the home page to view trainers that offer specific workout types, or use the filters on the search page to refine your search results.

Book a workout